Customer Testimonials
I'm with Porsche store in North Carolina and needed assistance with one of my customers. John contacted Princeton Porsche and worked with Shawn to resolve the customers concerns. I agreed to pay for the repairs and Shawn was very professional and helpful to work with me. This is an example of outstanding customer service.Thank you Shawn.Kim Smith Porsche SouthpointDurham, NC 27713
I had to bring in my 6-week-old 2018 718 Boxster to resolve a warning message and met Brett, who more than being focused on addressing my needs, talked to me about the Porsche brand and what it represents, and how Porsche has evolved with the changing expectations of the luxury car price point consumers. He arranged a loaner so I could focus on my life, rather than worrying how I would rearrange logistics without the use of my new baby, and when the part my Boxster needed proved challenging to acquire, he regularly communicated updates and reassured me I could use the loaner as long as I needed. Incidentally, the 2019 Panamera has now become my wife’s favorite car, not limited to Porsche! Even though I didn’t purchase my car from Princeton Porsche, they - and specifically Brett - treated me as a valued member of the family and sent me home with a fully restored car and confidence that when I need future service on my treasured car that they will be the dealer to which I turn for help.
Christine and her team took care in all the details of the transfer of my trade-in and subsequent lease. Timely, efficient and detailed. Carlos painstakingly and with a smile reviewed all the car's capabilities in detail and answered all my questions (some before even asking! )
The staff worked very hard to make our experience memorable and smooth. Loved the enthusiasm that was shared for our new vehicle. The staff was equally excited about our new Porsche and kept us updated about the delivery of our car.
The staff worked very hard to make our experience memorable and smooth. Loved the enthusiasm that was shared for our new vehicle. The staff was equally excited about our new Porsche and kept us updated about the delivery of our car.
It was a pleasure dealing with the professionals at Porsche of Princeton. Low pressure, fair pricing, knowledable people and great follow up. I can’t say enough.
Excellent Customer Service is essential to ensure satisfied and loyal customers. Gary Lam provided outstanding service. He was honest, knowledgeable and shared personal stories about the Porsche brand that made him the perfect individual to represent Princeton Porsche in the most positive and relatable way!. He provided all the information necessary to allow us to make the most informed decision. He was patient, kind and funny. He made the purchase a very enjoyable experience! Tiffany Caccavale also provide excellent customer service. We appreciated her honesty, expertise, and patience during the decision making process. Michael Laskowski went over all the car functions and was very detailed and great at explaining all car features. Overall it was great TEAM and it showed that the GOAL is to ensure customer satisfaction. THANK YOU!
I can not say enough about the amazing customer service I received at Porsche Princeton. I was an out of state buyer and this transaction could not have gone any smoother. I worked with Gary to iron out the details before I traveled to the dealership from MD. When I arrived the car was ready, detailed and spotless. Tiffany had all of the paperwork ready which saved a lot of time and as a busy executive, time is very important to me. Before leaving, Carlos took the time to go over every button and feature in the car and even helped get the seat programmed and my Iphone hooked up! Less than two weeks later, my vehicle registration and tags arrived, completing this transaction efficiently and with ease. Gary, Carlos and Tiffany went above and beyond to make this the best car buying experience I have ever had. I highly recommend this dealership and will look here first the next time I am shopping for a Porsche.
I can highly recommend this dealer ship because the staff go out of their way to be helpful. They are professional and knowledgeable about cars and Porsche in particular.
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